For the past 19 years I have been in the customer service industry and have played an integral role in 13 retail chains stores as an Operations Manager. My hands on experience and direct contact with customers have always resulted in superb customer satisfaction. The key ingredients to any successful customer relationship is honesty, trust and respect and it is with this approach that has led me to my success in the mortgage industry over the past 8 years. My clients and business partners alike have responded with an overwhelming positive reaction. I specialize in purchase and refinance in the following types of loans; FHA, VA, USDA, Conventional, Commercial, Jumbo and non conforming loans. For the first time home buyer, I assist my clients in eliminating the confusion, allowing for a seamless process by educating and working with quality 3rd party individuals associated with the home buying process. Whether you are the Realtor, buyer or seller, I strive to exceed my clients’ expectations through excellent communication and follow-up. My clients always have the confidence of knowing that they have seen all program options available and have been advised which one is best suited for them.